Terms and Conditions

General Terms

These terms and conditions govern the use of West Ace Casino services by all registered players. By creating an account and using the platform, players acknowledge they have read, understood, and agreed to comply with these terms in their entirety. The casino reserves the right to modify these terms at any time, with continued use of services constituting acceptance of updated terms.

Players must be at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher, to register and play. The casino operates under a valid gaming license and adheres to all applicable regulations in jurisdictions where it offers services. Players remain responsible for ensuring online gambling is legal in their location before participating.

Account Registration and Security

Each player may maintain only one account with West Ace Casino. Creating multiple accounts constitutes a violation of terms and may result in account closure and forfeiture of funds. Players must provide accurate and current information during registration, updating details promptly when changes occur.

Account security remains the player’s responsibility. Passwords should be strong, unique, and never shared with other individuals. Players must notify the casino immediately upon discovering unauthorized account access. The casino is not liable for losses resulting from compromised credentials due to player negligence.

Deposits and Withdrawals

All deposits must originate from accounts or payment methods registered in the player’s own name. Third-party deposits are prohibited and will be returned to the source. The casino reserves the right to request proof of ownership for any payment method before processing withdrawals.

Withdrawal requests undergo verification procedures that may include identity document submission, address confirmation, and payment method ownership validation. First-time withdrawals typically require 24-48 hours for processing, with subsequent requests processed more quickly. The casino may request additional documentation at any time to comply with anti-money laundering regulations.

Funds held in player accounts do not accrue interest. The casino maintains players’ funds in segregated accounts separate from operational funds, ensuring player balances remain protected even in unlikely insolvency scenarios.

Bonus Terms

All bonuses are subject to specific terms including wagering requirements, game restrictions, maximum bet limits, and expiration periods. Players must review individual bonus terms before accepting promotional offers. Bonus abuse, including creating multiple accounts to claim bonuses repeatedly, results in immediate account termination and forfeiture of all funds.

Wagering requirements apply to both bonus funds and the triggering deposit unless otherwise specified. Games contribute differently toward playthrough, with slots typically contributing 100% while table games contribute less. Maximum bet limits during bonus play prevent players from using aggressive betting strategies to clear requirements artificially quickly.

Bonuses expire after specified periods, with both bonus funds and associated winnings removed from accounts after expiration. Players can view current bonus status, remaining wagering, and time limits through their account dashboard.

Game Rules and Fair Play

All games operate using certified random number generators tested regularly by independent auditors. Game outcomes are determined by RNG algorithms immune to manipulation by either players or the casino. Return to player percentages for each game are available in game information sections.

The casino prohibits the use of automated playing systems, bots, or other software designed to gain unfair advantages. Players suspected of using prohibited tools face immediate account suspension pending investigation. Confirmed violations result in permanent account closure and confiscation of funds.

In cases of game malfunctions, all affected wagers void, and stakes return to players. The casino maintains detailed logs of all gameplay that can be reviewed to resolve disputes. Players can request game history through customer support.

Responsible Gaming and Self-Exclusion

West Ace Casino provides tools to help players manage their gambling activity, including deposit limits, loss limits, session time limits, and self-exclusion options. Players can implement these controls through their account settings, with increases subject to cooling-off periods while decreases take effect immediately.

Self-excluded players cannot access their accounts for the duration of their exclusion period. The casino will not send marketing communications to self-excluded players and will refuse any attempts to create new accounts during exclusion. Players concerned about problem gambling should contact professional support services listed on the responsible gambling page.

Disputes and Complaints

Players should first contact customer support to resolve any issues or disputes. The casino commits to investigating all complaints promptly and fairly, typically providing initial responses within 48 hours. Players unsatisfied with resolutions can escalate complaints to the casino’s licensing authority, whose contact information is available through customer support.

All disputes are subject to the laws of the licensing jurisdiction. By using casino services, players agree to the exclusive jurisdiction of courts in the licensing territory for any legal proceedings related to their casino activity.

Account Closure and Dormancy

Players may close their accounts at any time by contacting customer support. Accounts close within 48 hours of request, with remaining balances returned via the player’s preferred payment method. Dormant accounts with no activity for 12 consecutive months may incur monthly maintenance fees deducted from remaining balances.

The casino reserves the right to close accounts for any reason with reasonable notice, returning remaining balances to players. Accounts closed due to terms violations may result in fund forfeiture depending on the violation severity and player history.